Frequently Asked Questions

EVE: Valkyrie FAQ

What is EVE: Valkyrie?

In EVE: Valkyrie, you are an elite space fighter pilot who has recently become immortal, thanks to the efforts of Rán Kavik, leader of the breakaway pirate group known as the Valkyrie. As a newly-recruited member of the Valkyrie, you will battle rival pirate factions for wealth, supremacy, and notoriety.

EVE: Valkyrie features:

  • Full cross-platform online multiplayer among three VR platforms
  • Bleeding-edge virtual reality gameplay
  • Gorgeous, immersive AAA visuals and production
  • Competitive social multiplayer action
  • Single-player PVE modes
  • Skill-based character progression and ship upgrades
  • Rich EVE Universe setting and deep backstory

What is VR?

We believe that Virtual reality, or VR, is the future of interactive entertainment. VR offers the simulation of real or fictional environments using specialised wearable computer hardware to give users the illusion of being in another world. Core to the virtual reality experience is complete user immersion, including 360-degree visuals generated by a head-mounted display.

2016 saw the dawn of the virtual reality revolution, with high quality but affordable VR headsets being released to consumers for the first time.

How can I play EVE: Valkyrie?

In order to play EVE: Valkyrie on PC you will need to have suitable PC hardware and a consumer Oculus Rift or HTC Vive headset. To play EVE: Valkyrie on your PS4, you will need a PlayStation VR headset.

* Note: the EVE: Valkyrie Founder’s Pack for sale on evevalkyrie.com/store contains a serial key for Oculus Rift only.

What controllers or joysticks are compatible with EVE: Valkyrie?

EVE: Valkyrie officially supports Xbox One controllers and Xbox 360 controllers on PC. It is also compatible with numerous HOTAS (Hands On Throttle-And-Stick) joysticks, but we’re not offering official support at this time and thus there will not be joystick profiles ‘out of the box’.

Please note that a gamepad is required in addition to a HOTAS joystick on PC.

EVE: Valkyrie on PSVR supports the PlayStation DUALSHOCK®4 and the Thrustmaster T.Flight HOTAS 4.

Users can change settings in-game with compatible joysticks by going to Main Menu -> Settings -> Gameplay -> Keybinding.

Will EVE: Valkyrie support the Vive Motion Controllers?

We are huge fans of room-scale and motion controls in VR, but EVE: Valkyrie has been designed as a seated gamepad/HOTAS game, where your hands are shown grasping the yoke of a spaceship. We experimented with ways to incorporate motion controls but ultimately felt the resulting experience was not up to our standards. So we have chosen not to include support for the Motion Controller.

What are EVE: Valkyrie’s officially supported PC hardware specifications?

To play on Oculus Rift you will need a PC with the following:

  • Consumer version of the Oculus Rift *
  • NVIDIA GTX 970 / AMD 290 equivalent or greater
  • Intel i5-4590 equivalent or greater
  • 8GB+ RAM
  • Windows 7 SP1 or newer
  • 2x USB 3.0 ports
  • Broadband Internet connection
  • HDMI 1.3 video output supporting a 297MHz clock via a direct output architecture

To play on HTC Vive you will need a PC with the following:

  • Consumer version of the HTC Vive *
  • NVIDIA GTX 970 / AMD 390 equivalent or greater
  • Intel i5-4590 equivalent or greater
  • 8GB+ RAM
  • Windows 7 SP1 or newer
  • 2x USB 3.0 ports
  • Broadband Internet connection
  • HDMI 1.3 video output supporting a 297MHz clock via a direct output architecture

* Note: CCP cannot support EVE: Valkyrie on development versions of pre-release VR hardware, including the Oculus Development Kit 2 or HTC Vive Pre.

Can I play multiplayer games with people who don’t have the same VR headset as me?

EVE: Valkyrie’s players can join multiplayer games irrespective of the VR platform on which they're playing. All EVE: Valkyrie players can fly together and die together regardless of whether they use a PlayStation VR, Oculus Rift or HTC Vive. Keep your eyes peeled in the clone vat - you’ll be able to spot them as they launch alongside you! Unfortunately, cross-platform voice chat and squads are not possible, please check our Help Center article on squads for more details.

Where can I order an Oculus Rift, HTC Vive or PlayStation VR hardware?

You can order the Oculus Rift from the Oculus store and the HTC Vive from the HTC Online Store. For more information on PlayStation VR visit Sony's official site.

I own an Oculus DK2 - can I use this to play Valkyrie?

CCP Games has developed EVE: Valkyrie to be the most cutting-edge virtual reality experience available on any platform. To achieve that level of graphical fidelity, game performance, and player experience, we have aggressively targeted the recommended hardware specification for Oculus Rift consumer version. Without both an Oculus Rift consumer headset and a VR-ready computer, the game will not perform as expected, and some features may not work at all.

At this time, there is nothing preventing owners of the Oculus Rift Development Kit 2 from purchasing EVE: Valkyrie. Like other PC games, EVE: Valkyrie has official supported specifications, and CCP will only support customers who meet them. For clarity’s sake, this means that if you purchase the game to play with your DK2 and have technical problems, we will not be able to support you.

We leave it to each individual player to understand and accept these specs, and we do not recommend (or officially support) playing the game any other way. Please understand that this could change at any time, and EVE: Valkyrie could cease to be compatible entirely with the developer versions of Rift.

I have my Oculus Rift headset - how do I access EVE: Valkyrie?

If you pre-ordered the Oculus Rift, you will receive an email from Oculus with your EVE: Valkyrie Founder's Pack redemption code. Use this code to download and play EVE: Valkyrie through Oculus Home. The first time you run the game, you will need to link your Valkyrie account with your Oculus Home account. If you do not yet have a Valkyrie account, you will be prompted to create one. From then on, you simply launch the game from within Oculus Home.

I have my Oculus Rift Founder’s Pack code – how do I redeem it?

  • Navigate within Oculus Home to Settings > Redeem Code.
  • Enter the Founder’s Pack code in the text field.
  • Hit Redeem.
  • At this point you will be prompted to install EVE: Valkyrie.
  • Once ready, launch the game.
  • You will need to link your Oculus ID to an EVE: Valkyrie account. This is a one-time process and you will be guided through it.

I didn't pre-order an Oculus Rift, but I do want to own the EVE: Valkyrie Founder's Pack. What can I do?

After Rift pre-orders end on 28 March, the only way to get EVE: Valkyrie for Oculus Rift will be via the EVE: Valkyrie Founder's Pack, which will be available for purchase on the EVE: Valkyrie website, through Oculus Home, and from select digital retailers, at a price of USD $59.99.

I have a DK2 and have pre-ordered the Oculus Rift. Can I get my EVE: Valkyrie Founder’s Pack code early so I can start playing the game before my consumer Rift arrives?

Oculus are responsible for distribution of EVE: Valkyrie Founder’s Pack codes to Rift pre-orderers, and CCP does not have a record of these customers. These codes are emailed directly to Rift owners by Oculus after their hardware ships. Currently, the only way to immediately access EVE: Valkyrie is to purchase the Founder’s Pack

I don't want the Founder's Pack. How do I just get access to play the game?

For now, the only way to own EVE: Valkyrie is through purchasing the Founder's Pack.

Will there be any physical distribution of EVE: Valkyrie?

CCP are partnering with Sony Interactive Entertainment to publish EVE: Valkyrie as a physical retail disc for the launch of PlayStation VR on 13 October, 2016. There are currently no plans for physical distribution on PC.

How many gigabytes is the EVE: Valkyrie download?

The launch build is a 5.7GB download. You’ll need at least 20GB free on your hard drive to install the client.

Will there be patches and updates?

Yes – CCP Games is committed to update EVE: Valkyrie post launch with new features, events and content.

Our recent big update, Carrier Assault mode, is free, and additional free content will be made available to all owners of EVE: Valkyrie throughout the game’s lifetime. We will announce dates on future content releases as we progress with development. We will also continue to optimize the game as a live service from launch onward.

Will there be paid DLC?

Content updates like new maps, new ships, and new gameplay additions (like the Carrier Assault mode) will be free to anyone who purchases the game. Furthermore, we plan to continue to add features to the game long into the future, at no additional charge.

Are there any microtransactions in EVE: Valkyrie?

From XP boosters, paint jobs, decals, interiors and beyond, we know some players will want to build out their experience. We provide the option of additional purchase, but the game is not designed to require it.

Will EVE: Valkyrie go free-to-play?

EVE: Valkyrie is a premium experience, supported by multiple free content updates and wholly optional in-game microtransactions to customize your experience.

I have a technical issue, and I think it’s related to my VR setup – where do I go?

For Oculus Rift, please visit Oculus' customer support.

For HTC Vive, please visit HTC's customer support.

For PSVR, please visit Sony's customer support.

How do I contact customer support?

Should you have any problems arise that we can assist with then please visit customer support portal here or contact us via support@evevalkyrie.com. Please contact us using the email address associated with your Valkyrie account.

Account Login Information

I have pre-ordered an Oculus Rift headset – what now?

You will need to create an Oculus ID. Simply complete their registration form to do so. You will also need to create a Valkyrie callsign, which you will be prompted to do when running the game for the first time. We also encourage you to create a forum account to participate on the official EVE: Valkyrie forums.

What is a Valkyrie callsign?

A callsign is a Valkyrie pilot’s in-game name. Along with your chosen avatar, it is how you will appear in the forums and how your performance will be displayed on the leaderboards.

Can I change my Valkyrie callsign?

PSVR users cannot change their Valkyrie callsign, as it must be the same as their PlayStation ID. Steam or Oculus Home users who have made a capitalization or typo error with their callsign, or do not wish to use their Oculus or Steam IDs as their callsign, please submit a support ticket and requests will be reviewed on a case by case basis. CCP Games will only allow a one-time change per for each user. Please note that there are some callsign limitations, in that you cannot prefix your callsign with CCP, GM or ISD.

Must my Valkyrie callsign and Oculus ID be the same?

No, these can be different if you prefer. It’s also a good idea to message customer support with the email you have used to register your Valkyrie account.

Is my callsign different to my forum name?

It can be. Having a forum username does not reserve your in-game callsign. Your forum name and in-game name can be different. If you wish to dispute someone else using your in-game callsign as their forum name please send us a support ticket.

I was in the alpha - what about my alpha or pre-alpha callsigns?

Alpha and pre-alpha callsigns are yours to keep. When new accounts choose an existing callsign, preference goes to alpha/pre-alpha users and Founder’s Pack owners.

I want the same name for everything, how does this work?

Once you have made an Oculus ID, this cannot be changed, so if you want the same name you’ll need to change your Valkyrie callsign to match. Valkryie callsigns are limited to 16 characters and longer Oculus ID’s (which can be up to 20 characters) with be truncated down to 16 characters, so we recommend keeping it short and simple.

Forum Use Q&A

Where can I find the forum guidelines?

The EVE: Valkyrie forum abides by the same general principles as other EVE Online forums and are a useful reference on the mindset with which CCP approaches forum moderation and what standard of behavior we expect within our community. See our policy page for more on this.

Are the forums monitored by CCP?

All sections of the official forums are monitored by their respective developers and are moderated by both developers and ISD. For more information on ISD, go here.

I want to add my friends on the forum - how do I do this?

You can do this via the preferences section on the forum. Note that forums friends are distinct from Oculus home.

I think I found a bug, how can I let the developers know?

Please submit all bugs in the Bug Report category on the forums, and follow the guidelines for submission. You can also file a ticket via the customer support portal.

I’m on the forum and I want to give game feedback - how do I do this?

Please go to the Feedback and Ideas category and check to see if the idea has been posted before, using the search function at the top of the forum. Reposts will be routed to the active thread so the discussion can stay in the same place. Adding information regarding your idea in the topic helps other players who may have similar ideas. Topics named things like "An idea" or "Does anybody think...." aren't as easy to find for players who may have similar requests or ideas.

Can I tag my posts?

You can also tag your idea using the window above the 'Create Topic' button so that players and developers can easily sort posts or find the feedback they are looking for.

I have a business or event enquiry, who do I contact?

Please submit a community ticket via the online portal.